Service Excellence
In partnership with
Elevate Your Organization…
In the past ten years, increasingly informed and empowered consumers have brought about a “service revolution,” demanding improved and more personal levels of interaction with their providers. Organizations that don’t measure up to this new standard have seen a rapid decline in membership, attendance, or clients—and the meetings industry is no exception.
In recognition of this key trend, PCMA, in conjunction with the famed Wharton School of the University of Pennsylvania, has developed a one- and-a-half day seminar on Service Excellence, exclusively designed to meet the unique service needs of meetings industry executives. Led by Wharton School faculty member Dr. Paul Tiffany, this seminar provides the strategic skills and tools that can elevate your entire organization to world-class service standards. You will learn innovative strategies for providing service excellence in a cost-efficient format, allowing your organization to better achieve its goals and objectives.
Join your colleagues and award-winning faculty for the educational event that has the entire meetings industry talking!
Paul Tiffany, Ph.D.
The Wharton School of the University of Pennsylvania
Dr. Paul Tiffany is an Adjunct Professor at the Wharton School of the University of Pennsylvania, and currently holds academic appointments at The Haas School of Business at the University of California, Berkeley and the Columbia Graduate School of Business Administration. He teaches courses in management to both MBA students as well as executive education seminar participants at these institutions. He was awarded the Anvil Prize as the outstanding professor at the University of Pennsylvania, and was given the Cheit Award in Teaching Excellence for 2003 at the Berkeley-Columbia Executive MBA Program. Prior to entering academia, Paul was a consultant to several national management-consulting firms, assistant to the president of a large financial services firm, and organizational analyst for a large public services agency. Paul currently heads Paul Tiffany & Associates, a multi-specialty consulting and training organization based in Santa Rosa, California. His most recent book, Business Plans for Dummies (IDG Books), co-authored with Dr. Steven Peterson, is currently in its second edition.
Schedule
Sunday, January 13, 2008
| Time | Event | Location |
| 10:30 a.m. - 11:15 a.m. | Brunch & Registration | Sheraton Seattle Hotel, Ballroom D, 2nd Floor |
| 11:30 a.m. - 4:00 p.m. | Program Begins | ACT Theatre (across the street from the Sheraton) |
Monday, January 14, 2008
| Time | Event | Location |
| 10:30 a.m. - 12:00 p.m. | Program Continues | WSCTC, Ballroom 6C |
| 12:15 p.m. - 1:30 p.m. | Celebrate PCMA Awards Luncheon | WSCTC |
| 1:45 p.m. - 5:00 p.m. | Program Concludes | WSCTC, Ballroom 6C |
Attend Executive Edge at the 2008 PCMA Annual Meeting
Registration Fees:
- $345 USD if attended in conjunction with the Annual Meeting
- $425 USD if attended as a stand-alone program
Due to the university curriculum and space limitations, the PCMA Executive Edge programs are by invitation only. If you did not receive an email invitation by October 1, but would like to qualify for the program, please click here to complete a brief questionnaire.
If you received an email invitation to the program and would like to register, please use the link provided in the email. You can contact PCMA at 312.423.7262 or by emailing Julie Fawcett at JFawcett@pcma.org .
PCMA Thanks Our Executive Edge Partners:
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